Database support

We provide support in many different ways. Here are three recent examples:

• You commissioned a bespoke database some years ago. The original developers have moved on and you need the database extended to store more detailed information.
• Your operations rely a small database written by one of your staff. That staff member has left and you have nobody on site who understands how to export the results to a spreadsheet in a new format for an important quarterly report.
• Your operations rely on a small database written by one of your staff who no longer has the time to look after it. The technician who put the Quality Assurance database together is now the Quality Director and is busy with board-level work.

We solved the three examples above in three different ways:

• We made the minor alterations, tested them, and left the company with an improved database and with the knowledge that they could always call us back if they needed any further work.
• We spent a day with a couple of the staff members, talking them through the export process and explaining some other common housekeeping jobs that would help to keep the database running smoothly. This extra knowledge has made the staff more confident in their use of the database.
• We spent a couple of days familiarising ourself with the QA database and documenting it. Staff can now phone us whenever they need advice and we can talk them through whatever has to be done. If they don't feel confident to make the changes themselves then we can do the necessary work for them.

Call us on 0121 445 1300 if your business relies on a database and you'd like to make sure that that database carries on meeting your needs.